Terms and Conditions

Welcome to Natural Comfort! By accessing or using our website, purchasing products, or otherwise engaging with our services, you agree to the following Terms and Conditions. Please read these carefully. These Terms and Conditions apply to all purchases made on our website, and by placing an order, you agree to comply with and be bound by them.

1. General Information

• Business Name: Natural Comfort
• Contact Information: info@naturalcomfort.com.au | +61 3 4060 5627

2. Orders and Acceptance

• All orders placed on our website are subject to acceptance by us. Once you place an order, you will receive an email confirming receipt of your order.
• We reserve the right to refuse or cancel any order at our discretion.

3. Pricing and Payment

• All prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax).
• Payment can be made through available payment methods, including credit card, Afterpay, and other secure payment options listed on the website.
• Prices and product availability are subject to change without notice.

4. Shipping and Delivery

• Shipping costs will be calculated at checkout based on your delivery address and selected shipping method.
• We aim to dispatch orders within [X] business days. Delivery times may vary depending on your location.
• We are not responsible for delays caused by third-party couriers or any events beyond our control.

5. Returns and Refunds

• No Returns for Used Mattresses: For health and hygiene reasons, we do not accept returns for mattresses that have been used or opened, unless required by Australian Consumer Law.
• Returns for Unused Mattresses: If you receive an unused mattress in its original condition (unopened, unmarked, and undamaged), we may accept a return at our discretion, and this will be subject to a restocking fee of [X]% of the purchase price.
• Faulty Products: If the product is found to be faulty upon delivery or within a reasonable period after purchase, you may be entitled to a replacement or refund as per Australian Consumer Law. For further information, please refer to the section on Australian Consumer Law below.

6. Warranty

• Our mattresses come with a 10-year warranty against factory defects, such as loss of structure, including sagging or loss of shape.
• Exclusions: This warranty does not cover:
  • General wear and tear due to regular use.
  • Damage caused by misuse, mishandling, or failure to follow care instructions.
  • Stains, soiling, dirt, grime, or any contamination of the mattress.
  • Mattresses that have been altered or repaired without authorization.
• To claim under the warranty, please contact us at info@naturalcomfort.com.au with proof of purchase and a description of the issue.

7. Australian Consumer Law

• Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• If the product is not of acceptable quality, you may be entitled to a remedy under the Australian Consumer Law, which includes a repair, replacement, or refund.
• If you believe the product is faulty, please contact us immediately so we can assist you in resolving the issue.

8. Care and Maintenance of Your Mattress

• To maintain the longevity of your mattress, please follow our care instructions, including using a mattress protector, rotating the mattress regularly, and ensuring it is placed on a suitable foundation or bed frame.
• Failure to adhere to care instructions may void your warranty.

9. Limitation of Liability

• To the extent permitted by law, Natural Comfort will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the products purchased from us, except where required by Australian Consumer Law.
• Our liability for any defective product is limited to the value of the product purchased.

10. Privacy

• We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your information, please refer to our Privacy Policy.

11. Intellectual Property

• All content on this website, including but not limited to text, images, logos, and trademarks, is the property of Natural Comfort and is protected by intellectual property laws.
• You may not reproduce, distribute, or use any content from this website without prior written consent.

12. Changes to Terms

• We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website will be deemed acceptance of those changes.

13. Governing Law

• These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising out of or in connection with these terms shall be resolved in the courts of Victoria.

14. Contact Us

• If you have any questions or concerns about these Terms and Conditions, please contact us at:
  • Email: info@naturalcomfort.com.au
  • Phone: +61 3 4060 5627