100-Night Layer Swap
Not quite the right feel? We'll help you fine-tune it.
Our full latex mattresses are made from separate latex layers inside a zip-off cover. That means the feel can be adjusted. First by rearranging the layers you already have, and if that isn't enough, with a one-time swap to a different firmness.
- 100 nightsfrom the day your mattress is delivered
- One swap per customerto change to a different standard firmness
- Layers at no chargeyou cover the transport only
How it works
Five steps, in this order
Most people find their ideal feel in the first two steps, so please start there.
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Give it a few weeks
People often wrongly confuse the enhanced conformance of latex for a lack of support. If you're not used to that feeling, you might jump to the wrong conclusion that you need to put up with the stiffness of springs for support.
The same rules don't apply in a latex product. There's no stiffness to be had, because there are no springs. Latex follows your body shape in the most natural and progressive way, while also being supportive and responsive to your contours in real time. It's also good for pressure alleviation, because it has surface elasticity.
For that reason, we ask that you give it a few weeks, especially if you're coming from a very firm mattress. Your body needs time to readjust to a more compliant mattress, which is actually better for your support.
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Restack your layers at home Free
Unzip the cover and change the order of the layers you already have. Moving a firmer layer towards the top makes the mattress feel firmer. Moving a softer layer up makes it feel softer. It's easy, it costs nothing and it's often all you need.
Example: Chiro Plush, Medium (SR 2). Same four layers, new order.
As delivered10cm soft5cm soft5cm firm10cm firmSR 2 · MediumRestacked5cm firm10cm soft5cm soft10cm firmSR 2.5–3 · Medium-firmSoft comfort latexFirm support latexTop of mattress shown at top -
Talk to us
Tell us which mattress, size and firmness you originally ordered. We'll either recommend a layer configuration that works for you, or tell you whether changing the firmness will actually help.
In very rare cases, a customer needs their mattress extra firm or extra soft, beyond what we offer as standard. We can do this, but we need to understand your needs before we can propose a solution.
Bespoke firmness isn't part of the free swap. Making a mattress extra firm or extra soft beyond our standard options means buying special layers, at an additional cost. -
Your one-time layer swap
If rearranging your layers can't give you the feel you need, we can change your mattress to one of our other standard firmnesses. We take back the layers that need to change and replace them with the layers that make up the new firmness.
Example: Chiro Plush, Medium to Firm. The Medium version has 15cm of soft latex and 15cm of firm. The Firm version has 10cm soft and 20cm firm, so the swap rebuilds your mattress with that mix. The exact layers exchanged depend on the model and firmness.
Medium (SR 2)10cm soft5cm soft5cm firm10cm firm15cm soft · 15cm firmFirm (SR 3)10cm soft10cm firm10cm firm10cm soft · 20cm firmOne swap per customer, not per mattress. Each customer can use the layer swap once. If you buy three mattresses from us, you can swap the layers in one of them. Split Queen and Split King mattresses count as one mattress, so you can change one or both sides. -
Send your layers back, then we send the new ones
You can drop your layers at our nominated transport company's depot, or book them to collect from your home. Once the layers arrive at our Melbourne factory and we've checked they're in good condition, free from stains or soiling, we send your replacement layers out.
We check the condition because clean layers can be recycled, but soiled layers can't. They'd have to go to landfill, which is very wasteful. So we can only send out your new layers once your returned layers have arrived clean and in good condition.
You cover all transport costs, both ways. We don't charge for the new latex layers. Receiving your layers before sending new ones keeps the program fair for everyone.
Which mattresses
Who the layer swap is for
Included
Full latex mattresses with a fully removable cover and separate, interchangeable latex layers:
- Chiro Plush
- Chiro Supreme 280
- Chiro Supreme 240
Not included
Mattresses with a sewn border and layers glued together, like the Backcare 180. Their layers can't be separated, so they can't be swapped.
Your 100 nights
Your 100 nights start on the day your mattress is delivered to your home. Get in touch before night 100 and we'll take it from there.
Buying with confidence
Not sure which firmness to choose?
Can't visit? Give us a call
Buying from interstate, or can't make it in? You don't need to make a decision on your own. Our expert showroom staff are available seven days a week to answer all your questions. Give us a ring on 03 9042 1173 and we'll give you detailed information and a tailored firmness recommendation, based on your body weight and height and any special circumstances or requirements.
You can also use our firmness rating guide for a rough idea of which firmness to start with. And if the feel still isn't right once it's home, the layer swap gives you a clear way to change it.
Visit our showroom first
We always recommend trying our mattresses before you buy. Our showroom is open seven days a week, so you can feel the difference between firmnesses for yourself.
Less waste
This program exists so you can change a layer rather than throw away a whole mattress. Returned layers go to a dedicated recycling company, which turns the latex into crumb for products like carpet underlay.
Before you get in touch
A quick checklist
- Your base is solid. Wide gaps between slats can make any mattress feel wrong. Lay a sheet of plywood or heavy cardboard across a slatted frame for even support.
- You've slept on it for a few weeks. Your body needs time to adjust.
- You've tried restacking. It's free and quick to do.
- Your layers are clean. Layers need to come back free from stains or soiling, so they can be recycled rather than sent to landfill. A fitted mattress protector keeps them that way.
- You're within 100 nights of delivery and haven't used your layer swap before.
Questions
Layer swap FAQs
Does the layer swap cost anything?
We provide your new latex layers free of charge. The only thing we ask is that you cover the transport, both for sending your layers back to us and for the new layers coming to you.
We ask this because our customers live all over Australia. You might be a couple of hours' drive outside a city, or somewhere rural, and transport costs vary a lot depending on where you are. Transport isn't built into the price of our mattresses, so we simply can't absorb it.
It's also worth knowing that once layers have been slept on, we can't resell them as new. So giving you a fresh set of layers is already a real cost to us. We see the swap as a fair middle ground: we provide the latex, you help with the transport, and together it gives you extra peace of mind, especially if you're buying without trying the mattress first.
How many times can I swap?
The layer swap is available once per customer. That said, you're welcome to restack the layers you already have as often as you like. It's free, and it's the best way to fine-tune your feel over time.
I bought more than one mattress. Do I get a swap for each?
The layer swap is one per customer, rather than one per mattress. If you're unsure about latex, or which firmness suits you, we'd suggest buying one mattress first, fine-tuning its firmness, and then going from there.
Split Queen and Split King mattresses count as one mattress. You can change the firmness of one side or both sides, and it's all included in your one swap.
Why do I need to send my layers back first?
Once your layers arrive at our Melbourne factory, we give them a quick check to make sure they're in good condition, free from stains or soiling, and then send your new layers straight out. Doing it in this order keeps the program fair for everyone, and lets us keep offering it.
What happens to the layers I send back?
Returned layers go to a dedicated recycling company, which turns the latex into crumb for products like carpet underlay.
Why do my layers need to be free from stains?
Clean latex can be recycled, but stained or soiled latex can't. It would have to go to landfill, which is exactly the kind of waste this program is designed to avoid.
For that reason, we inspect every returned layer when it arrives. We can only send out your new layers once we've confirmed your returned layers are clean and in good condition. A fitted mattress protector from day one is the easiest way to keep them that way.
Can I get my mattress firmer or softer than your standard options?
Yes, in rare cases we can make a mattress extra firm or extra soft. We'd love to talk it through with you first, so we understand your needs and can suggest the right solution. Because this needs special layers made just for you, it isn't covered by the free swap and comes at an additional cost.
What does "SR" mean?
SR stands for Support Rating, our scale for firmness. It runs from Soft (SR 1) and Medium (SR 2) through to Firm (SR 3) and Extra Firm (SR 4). Each of our mattresses starts as either SR 2 or SR 3, and you can adjust from there.
Will a firmer mattress feel hard?
Not at all. With latex, firmness isn't the same as stiffness. A firmer latex mattress still feels gently supportive rather than hard. The comfort comes from how much working latex is in the mattress, whatever its firmness.
What about after 100 nights?
Because the cover zips off, you can still replace any layer down the track, for example to refresh your mattress after many years of use. After 100 nights this is a paid replacement, and we're always happy to give you a quote.
Want help finding your feel?
Tell us which mattress, size and firmness you ordered, and we'll recommend the right change.